• - Claims
  • MIddleton, WI, USA
  • Full Time

Middleton, WI or Hartford, CT

Want to join an exciting and collaborative company that offers competitive compensation and benefits packages – including an innovative open vacation plan, fully vested matching 401(k), professional and educational growth opportunities, flexible and casual work environment, and recognition for exceptional performance?

CapSpecialty® is seeking a Head of Surety & Fidelity Claims.  This role leads a team of four, reporting to the Chief Claims Officer - Specialty and Surety. This highly motivated and influential individual will provide leadership for the department and improve efficiency and quality through coaching, mentoring, and developing a high-performance staff.  This leader will be responsible for delivering timely, fair and accurate claims handling, compliance with applicable state laws, and excellent customer service.

Key responsibilities include:

  • Leading surety & fidelity claims management and operations, setting service standards, defining procedures, and exceeding customer expectations
  • Managing claims costs, loss adjustment expenses, and overall financial results for the organization
  • Overseeing all recovery and subrogation activity, monitoring vendors, and approving significant settlements
  • Engaging with reinsurers to provide notice of claims, overseeing reinsurers' claims audits, and supporting treaty renewals and recoveries
  • Reporting internally on claim developments, reserves, and industry trends
  • Partnering with underwriting and actuarial to ensure loss trends are promptly reflected in pricing

Education & Experience:

  • J.D. preferred, or a graduate degree in Business or Management
  • 10+ years of experience handling complex surety claims, or related litigation defense experience 
  • 5+ years of leading a team of highly skilled claims professionals

Essential skills:

  • Strong written and verbal communication, negotiation, and organizational skills
  • Proven track record in inspirational and innovative leadership
  • Analytical problem solver
  • Resilient and resourceful
  • Ability to respond rapidly to changing work conditions and expectations
  • Ability to travel

CapSpecialty is a leading provider of specialty insurance for small- to mid-sized businesses in the U.S., offering Commercial Property and Casualty, Professional Liability, Surety and Fidelity products in all 50 states and the District of Columbia. By working with select partners through a limited distribution model, CapSpecialty's creative, hard-working team provides personalized service and cultivates mutually successful partnerships to deliver positive results. CapSpecialty's carriers have an A ("Excellent") rating from A.M. Best, writing both admitted and non-admitted policies on the paper of Capitol Indemnity Corporation, Capitol Specialty Insurance Corporation and Platte River Insurance Company – subsidiaries of Alleghany Insurance Holdings LLC, part of Alleghany Corporation (NYSE: Y).


Apply today!


Equal Employment Opportunity Employer



This position has been closed and is no longer available.


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